Reservation help

Hosting Help

Help with a reservation or guest

If a problem arises during your guest’s stay, find out what you can do to resolve it. Learn how to send or request money, what’s covered by the Host Guarantee, and how PropertyStays handles complaints and disputes between hosts and guests. On-trip issues

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Guest cancellation

Find out what to do if you or a guest cancel a reservation. Learn about cancellation policies, refunds, and penalties for host cancellations. Cancellations

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