Your reservations

Hosting Help

Canceling a reservation

Learn what to do if you or your guest needs to cancel. Find out what the policies are, what penalties you may experience for canceling, and how to communicate this with your guest. Host cancellations

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Changing a reservation

If you or your guest need to make a change after booking, learn how to manage alterations, cancellations, and refunds. I need to change a reservation

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Resources to guide you through creating, preparing for, and hosting an PropertyStays Tour. Find out how reservations, payouts, cancellations, and reviews work. Availability & booking

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Hosting safely

Resources to help you keep your home and guests safe. Understand what you can request from your guests before they book, and what you’re required to provide them with during their stay.

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